last updated: 04/05/2026
The following sets out the terms on which LEXYL TRAVEL TECHNOLOGIES, LLC offers you access to our services.
Welcome to the user agreement (the “Agreement” or “User Agreement”) for snpconference.hotelplanner.com (“Lexyl”). This Agreement sets out the terms and conditions that apply to your use of our services available under the domain and sub-domains of [companyShort]. By accessing or using the Site, YOU ARE ENTERING INTO A BINDING CONTRACT, and you represent that (a) you have read, understood and agree to be bound by this Agreement, (b) you are of legal age to enter into a binding contract with LEXYL, and (c) you have the authority to enter into this Agreement personally or on behalf of an entity, organisation or company you have named as the user, and to bind that entity to this Agreement. If you do not agree to be bound by the terms and conditions of this Agreement, do not use or access our services.
THE TERMS OF THIS AGREEMENT ARE IMPORTANT. THEY AFFECT YOUR RIGHTS. PLEASE READ THIS AGREEMENT CAREFULLY AND MAKE SURE THAT YOU UNDERSTAND EACH PROVISION, AS THEY CONTAIN IMPORTANT INFORMATION ABOUT THE LEXYL SITE. THIS AGREEMENT REQUIRES DISPUTES TO BE RESOLVED THROUGH ARBITRATION ON AN INDIVIDUAL BASIS, RATHER THAN THROUGH JURY TRIALS OR CLASS ACTIONS. PLEASE REVIEW THE SECTION TITLED “ARBITRATION” CAREFULLY FOR MORE INFORMATION. THIS AGREEMENT LIMITS LEXYL’S LIABILITY AND THE REMEDIES AVAILABLE TO YOU IN THE EVENT OF A DISPUTE.
The Company may update this Agreement at any time by publishing the revised terms on the Site. Except as set out below, all revised terms will take effect immediately once posted on the Site. This Agreement applies from the moment you first use, or continue to use, this Site.
1 Membership Eligibility
Our services are available only to, and may only be used by, individuals who are able to enter into legally binding contracts under applicable law. Without limiting the foregoing, our services are not available to children (people under the age of 18) or to snpconference.hotelplanner.com members who have been temporarily or permanently suspended. If you are under the age of 18, you may not use this service. If you do not qualify, please do not use our Site. Further, your snpconference.hotelplanner.com account (including feedback) and User ID may not be transferred or sold to any other party. If you are registering on behalf of a business entity, (i.e. Travel Agency, Wholesaler, Group Coordinator, Hotel or other Travel Services Vendor) you confirm that you have the authority to bind that entity to this Agreement. Business entities using this service to obtain rate quotes without ever contacting a supplier online are subject to account suspension or termination. If you are responding on behalf of a hotel, you must be a full-time employee or owner of the hotel with authorised access to the hotel’s reservations system.
2 Fees and Services
Joining and listing meeting or event space, groups or long stays at snpconference.hotelplanner.com is free for individuals, travel agents, group coordinators and wholesalers. Hotels may choose to join our preferred membership programme for a fee.The Hotel and/or Travel Services Vendor is responsible for paying a 10% referral fee to snpconference.hotelplanner.com on actualised business referred from the basic free bidding on requests received through channels that require commission, including but not limited to individual reservations resulting from the basic free bidding on requests. Hotels enrolled in our preferred membership programme may pay a 7% referral fee on actualised business from the basic bidding.Hotels may choose to increase the referral fee payable to snpconference.hotelplanner.com for each bid submitted on our site; however, at no time shall referral fees be less than the amount stated herein.The hotel is responsible for tracking reservations for all meeting and/or event space, groups and long stays, including but not limited to individual reservations resulting from the basic free bidding on requests. If the hotel fails to track actualised business due to incomplete records, lost or stolen records, technical failure or any other reason whatsoever, the hotel must pay a 10% referral fee on all requested business as set out in the online client request for proposal.The hotel is responsible for paying our referral fee on actualised business sourced through our site, regardless of whether the reservation was booked through a third-party vendor.
3 Lexyl is a middleware
Lexyl is not an auctioneer. The Site acts as middleware to enable the Hotel and/or Travel Services Vendor to sell rooms and/or services at any listed rate. The Company is not involved in the actual transaction between buyers and sellers. As a result, the Company has no control over the quality, price, safety or legality of the items advertised, the truth or accuracy of the listings, the ability of sellers to sell items, or the ability of buyers to pay for items. The Company cannot guarantee that a buyer or seller will actually complete a transaction. As middleware, snpconference.hotelplanner.com allows the Hotel and/or Travel Services Vendor to enter into agreements to sell rooms and/or services using electronic agreements and/or electronic forms and electronic services provided by HelloSign, Inc., in accordance with the Terms of Use of HelloSign, Inc. and snpconference.hotelplanner.com. snpconference.hotelplanner.com, however, has no control over the terms or content of any electronic agreement, and makes no representations or warranties, nor provides any legal advice, regarding the suitability of entering into any agreement, or the content, form, legality, validity, execution or enforceability of any agreement entered into between the Hotel and/or Travel Service and the end user. For individual bookings, Lexyl does not act as a marketplace. Reservations of 9 rooms per night or fewer are handled through an API connection with online travel agency partners. The Hotel and/or Travel Service and the end user are responsible for ensuring that any agreement between themselves is appropriate, valid, lawful and enforceable, and both are encouraged to seek advice from qualified legal counsel in the relevant jurisdiction before entering into or drafting any agreement. The Hotel and/or Travel Service agrees to hold snpconference.hotelplanner.com harmless and indemnify it against all demands, claims, damages and costs, including reasonable legal fees, arising from any dispute resulting from the use of any electronic agreement entered into using the online services of snpconference.hotelplanner.com. The Hotel and/or Travel Service further agrees to hold snpconference.hotelplanner.com harmless from any consequential losses or damages, however arising, from the drafting, execution, performance or non-performance of any electronic agreement entered into using snpconference.hotelplanner.com’s services.
For individual bookings made via API connections with online travel agency partners, Lexyl acts as an intermediary and not as the contracting party for the accommodation services. The contract for the accommodation is between the end user and the hotel or accommodation provider. Lexyl’s role is limited to providing the technology platform.
Identity VerificationThe Company uses a range of methods to verify the accuracy of the information users provide when they register on the Site. However, because it is difficult to verify users on the Internet, snpconference.hotelplanner.com cannot and does not confirm the identity each user claims. We encourage you to communicate directly with the hotel or travel agency using the tools available on this site.
Release Because the Company acts as a middleware, if you have a dispute with one or more users, you release snpconference.hotelplanner.com (and our officers, directors, agents, subsidiaries, joint ventures and employees) from any and all claims, demands and damages (whether actual or consequential) of every kind and nature, known and unknown, suspected and unsuspected, disclosed and undisclosed, arising from or in any way connected with those disputes. If you are a resident of California, you waive California Civil Code Section 1542, which states: “A general release does not extend to claims which the creditor does not know or suspect to exist in their favour at the time of signing the release, which, if known by them, must have materially affected their settlement with the debtor.”
Information ControlThe Company does not control information provided by other users and made available through our system. You may find other users’ information offensive, harmful, inaccurate or misleading. Please use caution, common sense and safe trading practices when using the Site. Please note that there are also risks associated with dealing with underage persons or individuals acting under false pretences. In addition, there may also be risks associated with international trade and dealing with foreign nationals. By using this Site, you agree to accept such risks, and snpconference.hotelplanner.com is not responsible for the acts or omissions of users on the Site.
4 Bidding
As a Hotel or Travel Services Vendor, you are required to complete the transaction with the Group Coordinator, Travel Agent, Wholesalers and/or the Booking Party they represent:
By placing a bid on a group booking, you agree to be bound by the conditions of sale set out in the group’s description, provided those conditions do not conflict with this Agreement or any applicable law. Bids cannot be withdrawn except in exceptional circumstances, such as where the Group Co-ordinator, Travel Agent, Wholesaler and/or Booking Party materially changes the group’s description after you have bid, a clear typographical error has been made, or you are unable to verify the identity of the Hotel, Travel Vendor, Travel Agent, Wholesaler, Group Co-ordinator and/or Booking Party.The hotel is responsible for tracking reservations relating to all meeting and/or event space, groups and long stays, including, without limitation, individual reservations generated through the basic free bidding process for requests. If the hotel fails to track actualised business due to incomplete records, lost or stolen records, or a technical failure, the hotel must pay a 10% referral fee on all requested business as set out in the client request for proposal.
Predatory sales techniques are strictly prohibited. Predatory sales techniques include, but are not limited to, offering special promotions, discounts, or guidance to clients in an effort to encourage them to work outside the system.
snpconference.hotelplanner.com should always receive the hotel’s lowest group rates. Periodically, snpconference.hotelplanner.com will carry out group hotel rate audits on behalf of its group coordinators. If a contracted group rate becomes uncompetitive for any reason, the hotel must adjust the contracted group rate so it remains in line with other discounted group and transient rate promotions over the group’s contracted dates at the group’s contracted hotel.
If hotel ownership changes, proof of the previous owner’s bankruptcy must be provided in order to waive any overdue commissions for the new owner.
Accepted bids on instant offers do not guarantee a rate or room until a contract is signed between the customer and the hotel (or other accommodation provider).
5 listings
Listing DescriptionWhen posting a group booking for bidding, you must be legally authorised to represent the booking party you list on the Site. An IATA card is recognised proof that you are a qualified listing agent, or a signed agreement from the booking party. You must provide details of your group and all terms of sale on the group registration page of the Site. Your listings may only include text descriptions and other content relevant to the group’s needs.
FraudWithout limiting any other remedies, snpconference.hotelplanner.com may suspend or terminate your account, or cancel any and all reservations, if The Company suspects that you have engaged in fraudulent activity in connection with the Site, whether by conviction, settlement, insurance or escrow investigation, or otherwise.
Manipulation Neither travel agents, group coordinators, individuals, wholesalers, travel services vendors nor hotels may manipulate the price of any item, nor may you interfere with other users’ listings or transactions.
6 Your Information
Definition: “Your Information” means any information you provide to us or to other users during the registration, bidding or listing process, in any public message area, or through any email feature. You are solely responsible for Your Information, and we act only as a passive conduit for the online distribution and publication of Your Information.
Restricted Activities Your Information (or any groups listed) and your activities on the Site shall not: (a) be false, inaccurate or misleading; (b) be fraudulent, infringe any third party’s copyright, patent, trade mark, trade secret or other proprietary rights, or rights of publicity or privacy; (c) violate any law, statute, ordinance or regulation (including, but not limited to, those governing export control, consumer protection, unfair competition, anti-discrimination or false advertising); (d) be defamatory, amount to trade libel, or unlawfully threaten or harass; (e) be obscene; (f) contain any viruses, Trojan horses, worms, time bombs, cancelbots, Easter eggs or other computer programming routines that may damage, disrupt, surreptitiously intercept or misappropriate any system, data or personal information; (g) create liability for us or cause us to lose, in whole or in part, the services of our ISPs or other suppliers; and (h) link directly or indirectly to, or include descriptions of, goods or services that: (i) are prohibited under this Agreement, are concurrently listed for sale on a website other than snpconference.hotelplanner.com’s, or you do not have a right to contract rates. Licence Solely to enable snpconference.hotelplanner.com to use the information you supply to us, so that we do not infringe any rights you may have in that information, you agree to grant us a non-exclusive, worldwide, perpetual, irrevocable, royalty-free, sublicensable (through multiple tiers) right to exercise the copyright, publicity and database rights (but no other rights) you have in Your Information, in any media now known or not currently known. In relation to Your Information, snpconference.hotelplanner.com will only use Your Information in accordance with our Privacy Policy
7 Access and Interference
The Site contains robot exclusion headers. Much of the information on the Site is updated in real time and is proprietary or licensed to snpconference.hotelplanner.com by our users or third parties. You agree that you will not use any robot, spider, scraper or other automated means to access the Site for any purpose without our express written permission. In addition, you agree that you will not: (i) take any action that places, or may place, in our sole discretion, an unreasonable or disproportionately large load on our infrastructure; (ii) copy, reproduce, modify, create derivative works from, distribute or publicly display any content (except for Your Information) from the Site without the prior written permission of snpconference.hotelplanner.com and the relevant third party, as applicable; (iii) interfere with, or attempt to interfere with, the proper operation of the Site or any activities carried out on the Site; or (iv) bypass our robot exclusion headers or any other measures we may use to prevent or restrict access to the Site.
8 Breach
Without limiting our other remedies, the Company may restrict your activity, immediately remove your bids or property listings, warn our community about your actions, issue a warning, temporarily suspend, indefinitely suspend or terminate your membership, and refuse to provide our services to you if: (a) you breach this Agreement or any documents incorporated by reference; (b) the Company is unable to verify or authenticate any information you provide to us; or (c) the Company believes that your actions may result in financial loss or legal liability for you, our users or us.
9 Privacy
The Company may share your personal information with third parties for marketing purposes only in accordance with applicable law, including the General Data Protection Regulation (GDPR) where applicable. By using this site or registering as a member, you consent to the use and sharing of your information as described in the Privacy Policy. Where required by applicable law, the Company will obtain your explicit consent before sharing your personal information for marketing purposes.
The Company regards the protection of users’ privacy as a very important community principle. The Company clearly understands that you and your information are among our most valuable assets. The Company stores and processes your information on computers located in the United States, protected by both physical and technological security measures. For users located in the European Economic Area (EEA), the United Kingdom, or Switzerland, transfers of personal data to the United States are carried out in accordance with applicable data transfer mechanisms, including Standard Contractual Clauses approved by the European Commission or other legally recognised safeguards. The Company uses third parties to verify and certify our privacy principles. Our current Privacy Policy is available on our Privacy Statement page. If you object to your Information being transferred or used in this way, please do not use our services. You may exercise your data protection rights, including the right to access, rectify, erase, restrict processing, or port your personal data, as well as the right to object to processing, by contacting us at the address specified in our Privacy Policy. For users subject to the GDPR, you also have the right to lodge a complaint with a supervisory authority in your jurisdiction.
10 Confidential Information
(a) Confidential InformationClient Information is strictly confidential and is to be used solely for contracting Lexyl group business at your hotel. If your hotel is unable to complete a contract with a group for any reason, the hotel is strictly prohibited from sharing the group’s confidential contact information or referring our clients to any other hotels or organisations. Any attempt to use this confidential information outside its intended purpose is strictly prohibited by law.If the hotel wishes to refer the client to a partner or sister hotel for any reason, the hotel must be a registered user of the Lexyl system and must submit an offer on the client’s online group listing. Should a hotel refer a client to a hotel that is not a registered user of the Lexyl system without prior consent, and business is subsequently converted as a result, the registered hotel must pay a 10% referral fee on that business. If the non-registered hotel is unable, for any reason whatsoever, to track converted business, then the registered hotel must pay a 10% referral fee on all requested business as set out in the online client request for proposal.
(b) Management of Confidential Information Each party agrees that: (i) all Confidential Information shall remain the exclusive property of the owner; (ii) it shall maintain, and shall ensure that its employees, agents and subcontractors maintain, the confidentiality and secrecy of the other party’s Confidential Information; (iii) it shall take all reasonable steps necessary to ensure that its employees and agents do not copy, publish, manipulate, disclose to others or otherwise use the other party’s Confidential Information; and (iv) it shall return or destroy all copies of the other party’s Confidential Information upon request by the other party, and indemnify and hold harmless the owner from and against all damages and expenses (including legal fees and costs) arising from a breach of this provision. Notwithstanding anything to the contrary in this Agreement, you acknowledge and agree that, subject only to applicable privacy laws, we may, if required by applicable securities laws or stock exchange listing rules, disclose Confidential Information without notice to you as required by such applicable law or stock exchange listing rule, as determined by us in our reasonable discretion.
(c) Exclusion from Confidential Information Notwithstanding the foregoing, “Confidential Information” shall not include any information to the extent that it: (i) is or becomes part of the public domain through no act or omission of the receiving party; (ii) is disclosed to third parties by the owner without restriction on those third parties; (iii) is already in the receiving party’s possession, without actual or constructive knowledge of any obligation of confidentiality in relation to it, at or before the time of disclosure under this Agreement; (iv) is disclosed to the receiving party by a third party with no obligation of confidentiality in relation to it; (v) is independently developed without access to or reference to the disclosing party’s Confidential Information; or (vi) is released from confidential treatment by the written consent of the disclosing party.
11 No Warranty
THE COMPANY, OUR SUBSIDIARIES, OFFICERS, DIRECTORS, EMPLOYEES AND SUPPLIERS PROVIDE OUR WEBSITE AND SERVICES “AS IS” AND WITHOUT ANY WARRANTY OR CONDITION, WHETHER EXPRESS, IMPLIED OR STATUTORY. SNPCONFERENCE.HOTELPLANNER.COM, OUR SUBSIDIARIES, OFFICERS, DIRECTORS, EMPLOYEES AND SUPPLIERS SPECIFICALLY DISCLAIM ANY IMPLIED WARRANTIES OF TITLE, MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NON-INFRINGEMENT. Some states do not allow the exclusion of implied warranties, so the above exclusion may not apply to you. This warranty gives you specific legal rights, and you may also have other legal rights that vary from state to state.
(a) Warranty Obligations for EU, EEA and UK ConsumersThe disclaimers in this Section 11 shall not apply to EU, EEA or UK consumers to the extent that they conflict with mandatory consumer protection laws. For such consumers, Lexyl warrants that it will provide its Site and Services with reasonable care and skill.This warranty applies only to services provided directly by Lexyl (including the operation of the Site, processing of bookings and provision of customer support) and does not extend to the quality, safety, suitability or performance of accommodation, transport or other travel services provided by third-party suppliers, which are governed by the terms and conditions of the relevant supplier.
(b) Lexyl does not warrant that: (i) the Site or any digital service will be available on an uninterrupted, timely, secure, or error-free basis, (ii) information, content, or materials provided through the Site (including pricing, availability, property descriptions, photographs, ratings, reviews, and AI-generated content) will be accurate, complete, reliable, or up to date at all times, (iii) the Site will be compatible with all hardware, software, or internet connections, (iv) any defects in the Site will be corrected within a particular timeframe, or (v) communications sent through the Site will be successfully delivered or received. These disclaimers do not limit Lexyl’s obligation to provide its services with reasonable care and skill.
(c) Where Lexyl’s services do not conform to the warranty of reasonable care and skill, you must notify Lexyl in writing within a reasonable period (and in any event within fourteen (14) days of becoming aware of the non-conformity) to allow Lexyl to investigate and remedy the issue. Upon receipt of such notification, Lexyl shall have the right and opportunity to bring its services into conformity within a reasonable time and without significant inconvenience to you, taking into account the nature of the services and the purpose for which you required them. Termination of the contract shall only be available where: (a) Lexyl has failed to bring the services into conformity within a reasonable time; (b) bringing the services into conformity is impossible or would impose disproportionate costs; or (c) the lack of conformity is so serious that it justifies termination.
(d) Lexyl’s warranty obligations under this Section 11 apply to any lack of conformity that existed at the time the relevant service was provided and becomes apparent within the applicable statutory period under the mandatory laws of your country of habitual residence.
12 Limitation of Liability
In no event shall the Company, our subsidiaries, officers, directors, employees or suppliers be liable for any loss of profits or any special, incidental or consequential damages arising out of or in connection with our Site, our Services or this Agreement (howsoever arising, including negligence).
Lexyl arranges the services described on this Site, including, without limitation, accommodation provided by the Property and/or Hoteliers, who are independent contractors and are not agents, employees, partners or joint venturers of Lexyl. Lexyl provides a negotiation platform for such group travel services solely for the convenience of companies that supply those services. Such contractual negotiation services are subject to all terms and conditions of the relevant suppliers (some of which may limit or exclude the supplier’s liability). Lexyl shall not be responsible for any loss of or damage to property, or for death or personal injury, resulting from any act or omission of any Accommodation Partners providing any product or service, or of any other person or entity, or caused by strike, war, weather, act of God, quarantine, illness, government restriction or regulation, or any other cause beyond Lexyl’s control. The Affiliate and Affiliate Customer expressly waive any rights they may have against Lexyl in connection with the foregoing. Under no circumstances is Lexyl to be construed as a carrier under contract for the safe carriage of the traveller or their baggage and belongings. It is understood and agreed that Lexyl shall at all times act in the capacity of an independent contractor and not as an employee, partner, agent, joint venturer or principal of any travel agent, group coordinator, property or hotel.
Notwithstanding the foregoing, nothing in this Agreement shall limit or exclude liability for: (a) death or personal injury caused by negligence; (b) fraud or fraudulent misrepresentation; (c) any liability which cannot be limited or excluded by applicable law, including mandatory consumer protection laws of the European Union or its Member States; (d) Lexyl’s wilful misconduct; or (e) obligations arising under the EU Package Travel Directive (Directive (EU) 2015/2302) or its national implementing legislation, to the extent Lexyl acts as a package organiser of linked travel arrangements within the meaning of that Directive; or (f) obligations arising under the UK Package Travel and Linked Travel Arrangements Regulations 2018, to the extent applicable.
Limitation of Liability for EU, EEA and UK ConsumersIf you are a consumer resident in the European Union, European Economic Area or the United Kingdom, the following limitations apply to the fullest extent permitted by the mandatory laws of your country of habitual residence:
(i) Exclusion of indirect and consequential lossesSubject to the non-excludable liabilities set out above, Lexyl shall not be liable for any indirect, consequential, special, incidental or punitive damages, including but not limited to loss of profit, loss of revenue, loss of data, loss of enjoyment, loss of opportunity or loss of anticipated savings, however arising, whether in contract, tort (including negligence), breach of statutory duty or otherwise, even if Lexyl has been advised of the possibility of such damages.
(ii) Aggregate Liability Cap Subject to the non-excludable liabilities set out above, Lexyl’s total aggregate liability to you for any claim, or series of connected claims, arising out of or in connection with this Agreement, the Site, or the services provided under it, shall not exceed the greater of: (A) three (3) times the total amount paid by you to Lexyl for the specific booking(s) giving rise to the claim; or (B) £2,500 (or the equivalent in GBP at the prevailing exchange rate for UK consumers). This cap applies per consumer, per event, or series of connected events giving rise to a claim.
(iii) Intermediary vs Organiser LiabilityWhere Lexyl acts solely as an intermediary between you and a third-party accommodation provider, airline or other travel service supplier, Lexyl’s liability is limited to losses directly caused by Lexyl’s own failure to carry out its intermediary obligations with reasonable care and skill. In such cases, Lexyl is not liable for the acts, omissions or defaults of the third-party supplier, and any claims relating to the quality, safety or performance of the accommodation or travel service should be directed to the relevant supplier.Where Lexyl acts as a package organiser within the meaning of the EU Package Travel Directive (Directive (EU) 2015/2302) or the UK Package Travel and Linked Travel Arrangements Regulations 2018, Lexyl’s liability for the performance of the package shall be determined in accordance with that Directive or those Regulations (as applicable) and the relevant national implementing legislation. In such cases, Lexyl may rely on the limitations of liability set out in applicable international conventions, including the Montreal Convention (air carriage), the Athens Convention (carriage by sea) and the Convention concerning International Carriage by Rail (COTIF), to the extent permitted by applicable law.
(iv) Duty to MitigateYou have a duty to take reasonable steps to mitigate any loss or damage arising from any breach by Lexyl of its obligations under this Agreement, or from any failure in the services provided. Lexyl shall not be liable for any loss or damage that could have been avoided or reduced by your reasonable action, including by promptly notifying Lexyl of any issue and cooperating with Lexyl’s reasonable efforts to remedy the situation.
Limitation of Liability for All Other UsersFor all users other than EU, EEA and UK consumers, including Hotels, Travel Agents, Travel Services Vendors, Group Coordinators, Wholesalers, and consumers not resident in the EU, EEA or UK, the limitation of liability set out in the first paragraph of this Section 12 shall apply to the fullest extent permitted by applicable law, including the exclusion of all special, incidental and consequential damages. Lexyl’s total aggregate liability to any such user shall not exceed the total amount paid by that user to Lexyl for the specific booking(s) giving rise to the claim, or USD $10,000, whichever is lower.
13 Indemnity
You agree to defend, indemnify and hold us, and, where applicable, our parent companies, subsidiaries, affiliates, officers, directors, agents and employees, harmless from and against any claim or demand, including reasonable legal fees, made by any third party arising out of or in connection with: (a) your breach of this Agreement or any documents incorporated by reference; (b) your breach of these terms, any other site policies, any agreement between you and any Accommodation Service Provider booked through the site, or any law or the rights of a third party; (c) your access to, use of, or conduct in connection with our Site; (d) your breach, misappropriation or infringement of any rights of another person (including intellectual property rights or privacy rights); and (e) any claims made by any third parties involved in any arrangements or services purchased through the site.
Liability of EU, EEA and UK Consumers for Wrongful ConductIf you are a consumer resident in the EU, EEA or UK, you acknowledge that you may be liable to Lexyl for direct losses, costs and expenses (including reasonable legal fees actually incurred) that Lexyl suffers as a direct result of: (a) your fraud or intentional misrepresentation in connection with the Site or services; (b) your submission of content to the Site that infringes the intellectual property rights, privacy rights or other legally protected rights of a third party; (c) your use of the Site or services for any purpose that is unlawful under applicable law; or (d) your submission of content to the Site that is defamatory, threatening or otherwise unlawful.Your liability under this provision shall be limited to losses that are a reasonably foreseeable consequence of the relevant act and shall not exceed the greater of: (A) the total amount paid by you to Lexyl in the twelve (12) months preceding the event giving rise to the claim; or (B) £1,000 (or the GBP equivalent for UK consumers).Lexyl shall take reasonable steps to mitigate any losses for which it seeks recovery under this provision and shall notify you promptly upon becoming aware of any third-party claim to which this provision may apply.Nothing in this provision shall require you to assume the defence of any claim or proceeding on Lexyl's behalf.This provision does not limit any rights or remedies available to Lexyl under applicable law for your fraudulent or criminal conduct, for which statutory remedies shall apply without contractual limitation.
14 Legal Compliance
You must comply with all applicable domestic and international laws, statutes, ordinances and regulations relating to your use of our service and your bidding on, or listing of, groups.
15 Governing Law
This Agreement and the transactions contemplated by it shall be governed, interpreted, construed, enforced and performed in accordance with the laws of the State of Florida, without regard to conflict of law principles. For consumers resident in the EU, EEA or the UK, this choice of law shall not deprive you of the protection afforded by the mandatory provisions of the law of your country of habitual residence, which cannot be derogated from by agreement. Where the laws of the State of Florida afford you greater protection in respect of a particular matter than the mandatory laws of your country of habitual residence, you shall benefit from the more protective provision.
16. Forum for Judicial Proceedings
Arbitration and Dispute ResolutionYou, on the one hand, and Lexyl and the Vendor, on the other hand, each agree that any and all disputes, controversies, or claims arising out of or relating to: (a) these terms, (b) your use of or access to the site, or (c) Lexyl’s and/or our Vendor’s booking services, shall be resolved exclusively through final and binding arbitration in Palm Beach County, Florida, rather than in court. SPECIFICALLY, YOU HEREBY AGREE TO WAIVE ALL RIGHTS AND CLAIMS TO A TRIAL BY JURY. The Federal Arbitration Act governs the interpretation and enforcement of this agreement to arbitrate.
Before commencing any arbitration relating to these terms, you agree that if you have a dispute with Lexyl or the Vendor, you must first contact our Customer Service Department at contactus {at} lexyl com. If our Customer Service Department is unable to reach a satisfactory resolution, you must then notify us in writing of your claim by sending the accompanying form by certified post to: Lexyl Travel Technologies, LLC, 11780 U.S. Highway One, Suite N600, Palm Beach Gardens, FL 33408. It is important that you provide as much information as possible. If the matter is not resolved to your satisfaction, you agree to begin arbitration by submitting a Demand for Arbitration to JAMS Mediation, Arbitration and ADR Services ("JAMS"). You further agree that the exclusive jurisdiction for any such arbitration shall be Palm Beach County, Florida. The Demand for Arbitration and JAMS’ rules are available at www.jamsadr.com.
The arbitrator, and not any federal, state or local court or agency, shall have exclusive authority to resolve any dispute arising out of or relating to the interpretation, applicability, enforceability or formation of these terms, including, without limitation, any claim that all or any part of these terms, including this agreement to arbitrate, is void or voidable. The arbitrator will decide the substance of all claims in accordance with the laws of the State of Florida. The arbitrator’s award shall be final and binding, and judgement on the award made by the arbitrator may be entered in any court having jurisdiction over the matter.
You may choose to opt out of this agreement to arbitrate. If you do not wish to be bound by this agreement to arbitrate, you must notify us in writing within thirty (30) days of the date on which you first access this site. Your written notification must include your name and address, as well as a clear statement that you do not wish to resolve disputes with Lexyl or our Vendor through arbitration. Written notification should be sent by certified mail to: Lexyl Travel Technologies, LLC, 11780 U.S. Highway One, Suite N600, Palm Beach Gardens, FL 33408.
You and, on the one hand, Lexyl and/or the Vendor, on the other, agree that each may bring claims against the other only on an individual basis and not as a plaintiff or class member in any purported class or representative action or proceeding, unless both you and Lexyl and/or the Vendor (as the case may be) acknowledge and agree that this waiver is material and essential to the arbitration of any disputes between the parties and is non-severable from the agreement to arbitrate claims. If the waiver is limited, invalidated or found unenforceable, then the parties’ agreement to arbitrate shall be null and void in respect of such proceeding, subject to the right to appeal the limitation or invalidation of the waiver. Unless you, Lexyl and the Vendor collectively agree otherwise, the arbitrator may not consolidate or join more than one person’s or party’s claims and may not otherwise preside over any form of consolidated, representative or class proceeding. In addition, the arbitrator may award relief (including monetary, injunctive and declaratory relief) only in favour of the individual party seeking relief and only to the extent necessary to provide relief required by that party’s individual claims. Any relief awarded cannot affect other site users.
Payment of all filing, administration and arbitrator fees will be governed by JAMS’s rules, unless otherwise stated in this agreement to arbitrate as set out in these Terms. Lexyl may choose to resolve the dispute through binding arbitration conducted by telephone, online and/or based solely on written submissions, where no in-person appearance is required. In such cases, the arbitration and/or mediation shall be administered by JAMS located at 2500 N Military Trail, Suite 200, Boca Raton, FL 33431, USA, in accordance with its applicable rules, and the arbitrator and/or mediator shall be selected by Lexyl. If the arbitrator determines that the claim you brought in the arbitration is frivolous or was brought for an improper purpose, you agree to be responsible for Lexyl’s legal fees and costs, including any costs associated with arbitration and/or mediation. Any judgment on the award made by the arbitrator or mediator may be entered in any court having jurisdiction over the matter.
For consumers resident in the European Union, the European Economic Area, or the United Kingdom: a) you are encouraged, but not required, to submit disputes to arbitration. If you choose to arbitrate, the arbitration shall be conducted under the Rules of Arbitration of the International Chamber of Commerce (ICC), by a sole arbitrator appointed in accordance with the ICC Rules, and conducted in English, with the seat of arbitration in London, United Kingdom, or Paris, France (at the consumer’s choice). Nothing in this Agreement shall prevent you from bringing proceedings in the courts of your country of habitual residence; however, before commencing any formal proceedings, both parties agree to attempt to resolve the dispute through good-faith negotiations for a period of thirty (30) days. EU consumers may also access the European Commission’s Online Dispute Resolution platform at https://ec.europa.eu/consumers/odr/. If you agree to submit a specific dispute to arbitration after the dispute has arisen, that agreement shall be binding on both parties.
17 Injunctive Relief
If you breach, or threaten to breach, these Terms or any other site policies, you acknowledge and agree that we would suffer significant and irreparable harm, and that such harm would be difficult to quantify. Accordingly, we may apply to any court of competent jurisdiction, which under this specific provision shall have jurisdiction and, notwithstanding any other provision of these Terms relating to governing law, shall apply the laws of its own jurisdiction in determining whether we are entitled to injunctive relief or any other equitable remedy to prevent your breach, or threatened breach, without limiting, invalidating, negating or waiving our rights to relief at law or in equity.
18 Responsibility and Limitation of Liability
snpconference.hotelplanner.com arranges the services described on this site, including, without limitation, accommodation provided by Hoteliers, who are independent contractors and not the agents, employees, partners or joint venturers of The Company. Lexyl Travel Technologies, LLC provides a negotiation platform for such group travel services solely for the convenience of companies that supply those services. Such contractual negotiation services are subject to all terms and conditions of the relevant suppliers (some of which may limit or exclude the supplier’s liability). Lexyl Travel Technologies, LLC shall not be responsible for any loss of or damage to property, or for death or injury to any person, resulting from any act or omission of any supplier providing any product or service, or of any other person or entity, or caused by strike, war, weather, act of God, quarantine, illness, government restriction or regulation, or any other cause beyond snpconference.hotelplanner.com’s control. The Traveller expressly waives all rights he or she may have against snpconference.hotelplanner.com in connection with the foregoing. Under no circumstances is Lexyl to be construed as a carrier under contract for the safe conveyance of the traveller or his or her baggage and belongings. It is understood and agreed that Lexyl shall at all times act in the capacity of an independent contractor and not as an employee, partner, agent, joint venturer or principal of any travel agent, group coordinator or hotel.
Neither snpconference.hotelplanner.com nor any cooperating organisation shall be responsible for any cancellations, or for any acts of any other service providers, diversions or substitutions of hotels, or of any other persons providing any of the services and accommodation to passengers. Nor shall they be liable for any loss of or damage to baggage or property, or for injury, illness or death, or for any damages or claims whatsoever arising from any act, error, omission, default or negligence of any person who is not a direct employee of snpconference.hotelplanner.com. The carriers, hotels and other suppliers providing services are independent contractors and are not agents, employees or servants of Lexyl Travel Technologies, LLC. Lexyl Travel Technologies, LLC is not responsible for any criminal conduct by third parties. In no event shall Lexyl Travel Technologies, LLC have any liability to any person or entity.
Lexyl Travel Technologies, LLC makes no warranties, guarantees or representations of any kind, whether express or implied, arising by law or otherwise, including without limitation any implied warranty of merchantability or fitness for a particular purpose, or any implied warranty arising from course of performance, course of dealing or usage of trade.
19 General Provisions
(a) The Company does not guarantee continuous, uninterrupted or secure access to our services, and the operation of the Site may be affected by numerous factors beyond our control. If any provision contained in these terms is declared, in whole or in part, invalid or unenforceable under applicable law, (1) the invalid or unenforceable provision(s) in question shall be deemed replaced by valid and enforceable provision(s) that most closely reflect the intention of the original provision, and (2) all other terms of these terms shall remain unaffected and in full force and effect.
(b) We shall not be deemed to be in default, nor otherwise liable under these terms, for any failure to perform our obligations due to any act of God, fire, earthquake, severe snowstorm, flood, epidemic, pandemic (including, without limitation, any ongoing effects of Covid-19), disease, government-mandated shutdown, accident, explosion, casualty, strike, lockout, labour dispute, riot, civil disturbance, act of a public enemy, embargo, war, any law, ordinance or regulation, legal order (unless caused by our default under these terms), or any failure or delay of any transportation, power or communications system, or any other similar cause beyond our direct control.
(c) The rebate estimate in your bid comments is based on the full total number of rooms requested at the specified hotel bid amount. The rebate will only be honoured for actualised, consumed and documented rooms. The rebate may vary depending on the number of hotel room nights actually booked or on supporting documentation such as receipts or a confirmed group list. Travel agents are not eligible for rebates.
(d) Every effort is made to ensure the website is accurate at the time of publication; however, Lexyl cannot be held responsible for printing or typographical errors, product changes or changes to website content.
(e) Hotels may not have the appropriate special services and equipment to accommodate all individuals with disabilities or special needs. Guests who require guaranteed facilities or support for disabilities or special requirements are advised to contact the hotel directly.
(f) An additional person charge may apply if the room type you have booked does not accommodate the number of people in your party, or you may be required to cancel and rebook a larger room at a different rate from the one originally booked. Free rooms for group coordinators apply to participating hotels only, and the minimum group size may vary between hotels.
(g) All group contracts must be made with Lexyl or directly with the client. If the contract is made directly with the client, Lexyl must be copied into all contracting communications.
(h) For automatic bids, groups of 5 rooms per night or more are subject to availability and may be subject to special cancellation policies. Rates and availability are subject to change without notice.
(i) Any party using the Lexyl system fraudulently will be liable to a USD 10,000 fine. This includes, but is not limited to, false booking requests, bait-and-switch pricing tactics, or any false user information of any kind. Offenders will be prosecuted to the fullest extent of the law.
(j) The website, including these Terms and Conditions, forms the entire agreement between the travel agent, Group Coordinators, Wholesalers, the Individual Booking Party, the Hotels, any other Travel Services Vendors and Lexyl Travel Technologies, LLC.
20 Credit Card Chargebacks
You, the User, have the ability to dispute charges with credit card companies ("chargebacks"). If you have a question about a charge on your credit card statement, we encourage you to call Lexyl before disputing the charge with your credit card company, so we can discuss any questions or concerns you may have about our charges. Lexyl will work with you to resolve your concerns. Lexyl retains the right to dispute any chargeback it believes is improper, as described in more detail below. Lexyl also retains the right to cancel any travel reservation in the event of a chargeback related to that reservation.
By using our service to make a reservation with a Supplier, you accept and agree to that Supplier’s applicable cancellation policy. In all cases, the cancellation policy for each reservation is made available on our website. Please note that certain rates or special offers are not eligible for cancellation or amendment. Lexyl considers the following chargeback scenarios to be improper and reserves the right to investigate and contest any such chargeback claims, as well as recover any costs arising from those chargeback claims from you, the User:
(a) Chargebacks arising from non-cancellable reservations where Lexyl or the Supplier is unable to provide a refund, whether or not the reservation is used.
(b) Chargebacks resulting from charges authorised by family, friends, associates or other third parties with direct access to Your, the User’s, credit card.
(c) Chargebacks arising from the Supplier’s failure to deliver a product or service in a manner consistent with the Supplier’s product description
(d) Chargebacks arising from force majeure or other circumstances beyond the control of Lexyl or its subsidiaries
21 No Agency
You and snpconference.hotelplanner.com are independent contractors, and nothing in this Agreement is intended to create, or shall be interpreted as creating, any agency, partnership, joint venture, employer-employee, or franchisor-franchisee relationship.
22 Tax Recovery Charge
The tax charge on Pay Now hotel transactions is a recovery of all applicable transaction taxes (for example, sales and use tax, occupancy tax, room tax, excise tax, value added tax, and so on) that we collect from customers and pay to our vendors (such as hotels) in connection with our customers’ purchases. We are not the vendor collecting and remitting such tax to the relevant tax authorities. The vendors invoice us for applicable taxes, and we remit those amounts directly to our vendors. We are not a co-vendor associated with the vendor with whom we book or reserve our customers’ travel arrangements.Taxability and the applicable tax rate vary considerably by location. The actual amount paid to a vendor may differ from the tax recovery charge, depending on the rates, taxability or other factors in effect at the time of actual use of a given travel service by our customers. We do not incur sales tax from vendors located in Alaska, Delaware, Montana, New Hampshire and Oregon, as these states do not impose a sales tax. Also, certain jurisdictions impose a hotel occupancy tax or other type of transaction tax on the rental of a hotel room, an automobile, and so on. The type of tax collected by a vendor will vary by service and location. We use third-party distribution channels for individual reservations.
Pay now online or pay later at the property. Details
With certain properties, you may be given the option to pay online straightaway or to pay later at the property itself. If you choose to pay online immediately, the amount will be charged straight away in the currency you select. If you choose to pay later at the property itself, the property will charge you in the local currency of the relevant property at the time of your stay. Tax rates and foreign exchange rates may change between the time of booking and the time of stay. You must provide your payment card details, and the supplier or Lexyl may need to verify: (i) the validity of the payment card (by charging a nominal amount, which will either be refunded within a few days or deducted from the final payment due to the supplier); and (ii) the availability of funds on the payment card (to be confirmed by the bank issuing your credit card). Lexyl reserves the right to cancel your booking if full payment is not received on time. All prepaid hotel bookings for stays at accommodation in the United States of America are purchased as part of a package with the Global Privileges club.
Many banks and credit card companies charge account holders a transaction fee when the card issuer and the merchant location, as defined by the card brand (e.g. Visa, MasterCard, American Express), are in different countries. The currency exchange rate, where applicable, and any transaction fee are determined solely by the bank or other organisation processing the transaction. These fees may be applied by the card issuer as a charge to the cardholder’s account. This means the amount shown on your credit or debit card statement may differ from the figure displayed on the billing summary page for a reservation made on this Website. If you have any questions about these fees or any exchange rate applied to your booking, please contact your bank.
24 Prices
The price of the travel services will be as quoted on the website from time to time, except in cases of obvious error. Prices may change at any time, but any changes will not affect bookings already accepted. Despite Lexyl’s best efforts, some of the travel services listed on the website may be incorrectly priced. LEXYL EXPRESSLY RESERVES THE RIGHT TO CORRECT ANY PRICING ERRORS ON OUR WEBSITE AND/OR ON PENDING RESERVATIONS MADE UNDER AN INCORRECT PRICE. IN SUCH EVENT, IF AVAILABLE, WE WILL OFFER YOU THE OPPORTUNITY TO KEEP YOUR PENDING RESERVATION AT THE CORRECT PRICE, OR WE WILL CANCEL YOUR RESERVATION WITHOUT PENALTY. Lexyl is under no obligation to provide travel services to you at an incorrect (lower) price, even after confirmation of your booking has been sent to you.
You acknowledge that Lexyl pre-negotiates certain room rates with property suppliers in order to facilitate the booking of reservations. You also acknowledge that Lexyl provides services to support the booking of such reservations in return for consideration (the “service fee”). The room rate displayed on the Website is a combination of the pre-negotiated room rate for rooms reserved on your behalf by Lexyl and the service fee retained by Lexyl for its services. You authorise Lexyl to book reservations for the total reservation price, which includes the room rate displayed on the Website, plus tax recovery charges, service fees, and, जहाँ applicable, taxes on the Lexyl services. You agree that your credit card will be charged by Lexyl for the total reservation price. By submitting your reservation request, you authorise Lexyl to arrange property reservations on your behalf, including making payment arrangements with property suppliers.
25 Cancellations and/or Refunds
You agree to be bound by the cancellation terms applicable to each reservation. If any cancelled reservations are non-refundable bookings, Lexyl will honour your request for a refund if a full waiver is obtained, but reserves the right to charge a 3% transaction fee on the cancelled reservations. In addition, Lexyl.com may verify (i.e. preauthorise) your credit card. If you have engaged in any fraudulent activity, Lexyl reserves the right to take any necessary legal action, and you may be liable for any monetary losses suffered by Lexyl, including legal costs and damages. To dispute the cancellation of a booking, or the freezing or closure of an account, please contact Customer Service.
26. Notice of Infringing Material.
If you believe in good faith that materials hosted by us infringe your copyright, you (or your agent) may send us a written notice that includes the following information. Please note that we will not process your complaint if it is not properly filled out or is incomplete. Any misrepresentations in your notice regarding whether content or activity is infringing may expose you to liability for damages.
(a) A clear identification of the copyrighted work you claim was infringed.
(b) A clear identification of the material you claim is infringing on the Website, such as a link to the infringing material.
(c) Your address, email address and telephone number.
(d) A statement that you have a "good faith belief that the material that is claimed as copyright infringement is not authorized by the copyright owner, its agent, or the law."
(e) A statement that "the information in the notification is accurate, and under penalty of perjury, the complaining party is authorized to act on behalf of the owner of an exclusive right that is allegedly infringed."
(f) A signature by the person authorized to act on behalf of the owner of an exclusive right that is allegedly infringed.
You may send us your notice by email to copyright {at} lexyl.com, Attn: IP/Trademark Legal Dept., DMCA Complaints, or by mail at: Lexyl Travel Technologies LLC, 11780 U.S. Highway One, Suite N600, Palm Beach Gardens, FL 33408 US
28 Artificial Intelligence
(a) Scope of AI Services This site and its services may use artificial intelligence (AI) technology, including, but not limited to, AI-powered voice representatives, chatbots, virtual assistants and automated decision-support tools (collectively, “AI Systems”), to enhance your travel experience. AI Systems may be used for the following purposes:
(i) Travel recommendations and destination suggestions
(ii) Customer service chatbots and virtual assistants, including text-based and voice-based interactions
(iii) AI-powered voice representatives for inbound and outbound telephone communications relating to bookings, reservations, customer enquiries and account management
(iv) Responses to frequently asked questions (FAQs) and general travel information
(v) Sales support and booking assistance
(v) Personalised travel itinerary creation
(vii) Automated booking confirmations, reminders and transactional communications, and
(viii) Fraud detection and account security monitoring
(b) AI Disclosure and TransparencyWhen you interact with an AI System, including AI-powered voice representatives, you will be informed at the outset of the interaction that you are communicating with an AI system and not a human being. This disclosure will be made clearly and prominently, including by verbal announcement at the start of any AI voice interaction and by written notice in any text-based AI interaction.For AI voice representatives, the disclosure shall include: (i) identification that the caller or respondent is an AI-powered system; (ii) the name of the entity on whose behalf the AI System is operating (i.e. HotelPlanner.com or Lexyl Travel Technologies, LLC); and (iii) the purpose of the interaction. Where required by applicable law, including the EU AI Act (Regulation (EU) 2024/1689), additional transparency disclosures will be provided.
(c) Consent for AI Voice CommunicationsBy providing your telephone number and using our services, you consent to receive AI-generated voice communications from HotelPlanner.com or Lexyl Travel Technologies, LLC for transactional and informational purposes relating to your bookings, reservations and account, including, but not limited to, booking confirmations, schedule changes, check-in reminders and customer service follow-ups.For AI-generated voice communications for marketing or promotional purposes, we will obtain your prior express written consent as required by the Telephone Consumer Protection Act (TCPA), 47 U.S.C. § 227, and the Federal Communications Commission’s (FCC) implementing regulations.AI-generated voice calls are treated as “artificial or prerecorded voice” calls under the TCPA pursuant to the FCC’s Declaratory Ruling of 8 February 2024.You acknowledge that: (i) AI voice calls made on behalf of HotelPlanner.com use artificial intelligence technology to generate or assist in generating voice content; (ii) your consent to receive such calls may be withdrawn at any time by any reasonable means, including by stating “stop” during any call, by texting “STOP”, or by contacting customer service; and (iii) consent is not a condition of purchasing any goods or services.
(d) Right to Human AssistanceAt any point during an interaction with an AI System, you may ask to be transferred to a human representative. We will make commercially reasonable efforts to connect you with an available human agent as promptly as possible.For AI voice interactions, you may request a transfer by saying “transfer me,” “human agent,” “operator,” or similar wording. For text-based AI interactions, you may type “human” or “agent” to start the transfer.We will not require you to use AI Systems exclusively to access our services, and key functions, including cancellations, refund requests, complaints, and dispute resolution, will have access to a human agent during normal business hours.
(e) Call Recording and Voice Data AI voice interactions may be recorded for quality assurance, training, compliance, and dispute resolution purposes. By engaging in an AI voice interaction, you consent to the recording of that interaction to the extent permitted by applicable law. In jurisdictions that require all-party consent for call recording (including, without limitation, California, Florida, Illinois, Pennsylvania, Washington, and other two-party consent states), a disclosure and consent prompt will be provided at the start of each call. You have the right to decline recording; if you do so, you may be transferred to a non-recorded channel or to a human representative. Voice recordings will be retained for no longer than ninety (90) days unless a longer retention period is required by applicable law, regulation, or an ongoing legal proceeding. Voice recordings shall not be used to create voiceprints or biometric identifiers without your separate, explicit consent, as required by applicable biometric privacy laws, including the Illinois Biometric Information Privacy Act (BIPA), the Texas Capture or Use of Biometric Identifier Act, and similar state laws.
(f) AI-Generated ContentAll AI-generated content, including but not limited to itineraries, recommendations, travel descriptions, photographs, videos and communications, is owned by the Company. Users are granted a limited, non-exclusive, non-transferable licence to use AI-generated content for personal, non-commercial purposes only. Any unauthorised use, reproduction or distribution of AI-generated content is strictly prohibited and may result in legal action.
While we strive to provide accurate and useful information, AI-generated content is based on algorithms and machine learning models and may not always reflect the most up-to-date, accurate or complete information. AI Systems may produce errors, omissions or outdated content (hallucinations). All information and content generated by AI Systems are provided on an “as is” and “as available” basis. We make no representations or warranties of any kind, whether express or implied, as to the relevance, accuracy, completeness or reliability of AI-generated content. By using our site and services, you acknowledge and agree that any reliance on AI-generated content is at your own risk. To the fullest extent permitted by law and subject to the exceptions and limitations in this Agreement, we disclaim all liability for any loss or damage arising from the use of our AI Systems or AI-generated content.
You should independently check all key information, including prices, availability, travel requirements, visa and passport requirements, health advice, and safety conditions, before making any travel decisions. AI-generated recommendations do not constitute professional travel advice, legal advice, medical advice, or financial advice.
(g) AI Data Processing When you interact with our AI Systems, we may collect and process the following categories of data: (i) the content of your communications with AI Systems (text, voice or other inputs), (ii) metadata relating to your interactions (timestamps, duration, device information), (iii) information you voluntarily provide during AI interactions (travel preferences, booking details, contact information), and (iv) inferences generated by AI Systems based on your interactions. This data is processed for the purposes of providing and improving our services, personalising your experience, ensuring security and complying with legal obligations. For detailed information about our data practices, please review our Privacy Policy.
For users covered by the General Data Protection Regulation (GDPR), our lawful grounds for processing AI interaction data include: (i) performance of a contract (for transactional AI interactions), (ii) legitimate interests (for service improvement and security), and (iii) consent (for marketing and personalisation, where required). You may exercise your rights under the GDPR, including the right to access, rectification, erasure, restriction, portability and objection, by contacting us as set out in our Privacy Policy. You also have the right under GDPR Article 22 not to be subject to a decision based solely on automated processing, including profiling, which produces legal effects concerning you or similarly significantly affects you. Where such automated decision-making takes place, you have the right to obtain human intervention, express your point of view and contest the decision.
(h) Prohibited Uses of AI Systems You must not: (i) attempt to reverse engineer, extract or copy the algorithms, models or training data behind our AI Systems; (ii) use our AI Systems to generate content that is illegal, harmful, threatening, abusive, harassing, defamatory or otherwise objectionable; (iii) attempt to manipulate or exploit AI Systems through prompt injection, jailbreaking or similar techniques; (iv) use AI Systems to impersonate any person or entity; (v) introduce malicious inputs designed to corrupt, deceive or disable AI Systems; or (vi) use AI Systems for any purpose that breaches applicable law, including but not limited to intellectual property infringement, fraud or discrimination.
(i) Limitations of AI SystemsOur AI Systems are designed to support travel planning and bookings, but they are not a substitute for professional advice. AI Systems may: (i) provide outdated or inaccurate pricing, availability or travel information; (ii) fail to take into account individual circumstances, health conditions or accessibility needs; (iii) be unavailable due to technical issues, maintenance or system failures; and (iv) have limited ability to process complex, multi-layered requests.The Company reserves the right to amend, suspend or discontinue any AI System or feature at any time, without prior notice and without liability. AI-generated booking quotations and estimated pricing are not binding until confirmed by a signed contract between the relevant parties.
(j) Regulatory Compliance The Company is committed to complying with applicable AI regulations, including but not limited to: (i) the EU Artificial Intelligence Act (Regulation (EU) 2024/1689), including transparency obligations under Article 50; (ii) the Telephone Consumer Protection Act (TCPA) and FCC regulations governing AI-generated voice communications; (iii) state-level AI disclosure and consumer protection laws, including but not limited to the California Bot Disclosure Law (SB 1001), the California Companion Chatbot Law (SB 243), the Maine Chatbot Disclosure Act, the Utah Artificial Intelligence Policy Act, the New York AI Companion Law and the Colorado AI Act; (iv) the General Data Protection Regulation (GDPR), as applicable to AI data processing; and (v) applicable biometric privacy laws governing voice data. The Company will update its AI practices and disclosures as regulatory requirements evolve. For more information about how we process your personal information when using AI, and how you can exercise your rights, please review our Privacy Policy.
29 International Users and Cross-Border Data Transfers
Our services are available to users worldwide. If you are accessing our Site or services from outside the United States, please be aware that your information may be transferred to, stored and processed in the United States, where our servers are located and our central database is operated.
(a) European Economic Area, United Kingdom and Swiss UsersIf you are located in the European Economic Area (EEA), the United Kingdom or Switzerland, your personal data is transferred to the United States in accordance with appropriate safeguards, including the EU-U.S. Data Privacy Framework, the UK Extension and/or Standard Contractual Clauses approved by the European Commission (Commission Implementing Decision (EU) 2021/914). You have the right to obtain a copy of the applicable transfer mechanism by contacting us at the address set out in our Privacy Policy.
(b) Consumer Rights To the extent that you are a consumer in a jurisdiction that provides mandatory consumer protections that cannot be waived by contract, including but not limited to the European Union, the European Economic Area, the United Kingdom, Australia or Canada, nothing in this Agreement shall limit your statutory rights under such mandatory consumer protection laws. In the event of any conflict between this Agreement and any mandatory consumer protection law applicable to you, the mandatory law shall prevail to the extent of the inconsistency.
(c) LanguageThese Terms of Use are drafted in English. To the extent any translation is provided, the English language version shall prevail in the event of any conflict or discrepancy, except where prohibited by applicable law.
30 Accessibility
Lexyl is committed to ensuring that our Site, services and AI Systems are accessible to all users, including those with disabilities. We strive to comply with the Americans with Disabilities Act (ADA), Section 508 of the Rehabilitation Act and the European Accessibility Act (Directive (EU) 2019/882), as applicable. If you experience any difficulty accessing our Site or services, or if you require an accessibility adjustment when interacting with our AI Systems, please contact our 24/7 Customer Call Centre on +1-800-760-7718 or email us at contactus [at] lexyl com. We will make commercially reasonable efforts to provide accessible alternatives, including access to human representatives for users who are unable to interact with AI Systems due to a disability.
31 Cookies and Tracking Technologies
Our Site uses cookies and similar tracking technologies to provide, protect and improve our services. For detailed information about the types of cookies we use, the purposes for which we use them, and how you can manage your cookie preferences, please refer to our Cookie Policy. For users in the European Union and EEA, we obtain your consent before placing non-essential cookies on your device, in compliance with the ePrivacy Directive (Directive 2002/58/EC) and applicable national implementing legislation.
32 Severability and Survival
If any provision of this Agreement is found to be invalid, unlawful or unenforceable under applicable law, that provision shall be modified to the minimum extent necessary to make it valid, lawful and enforceable, or, if such modification is not possible, shall be severed from this Agreement, and the remaining provisions shall continue in full force and effect. The provisions of Sections 10 (Confidential Information), 11 (No Warranty), 12 (Limitation of Liability), 13 (Indemnity), 28 (Artificial Intelligence) and 29 (International Users) shall survive termination or expiry of this Agreement.